![]() ![]() organizational, work flow, geographic, customer, segments, etc. What - What are the boundaries of the problem, e.g. Who - Who does the problem affect? Specific groups, organizations, customers, etc. From the from Rudyard Kipling's "The Elephant's Child" which opens with: The 5 'W's - Who, What, Where, When and Why - is a great tool that helps get pertinent information out for discussion. Method - the process that will get followed to solve the problem.For example, our problem is that we don't have an ERP system. It is not a "lack of a solution" statement. Issue Statement - one or two sentences that describe the problem using specific issues. ![]() Vision - what does the world look like if we solve the problem?.It is used to center and focus the team at the beginning, keep the team on track during the effort, and is used to validate that the effort delivered an outcome that solves the problem statement. A problem statement expresses the words that will be used to keep the effort focused and it should represent a solveable problem.Ī problem statement is a clear concise description of the issue(s) that need(s) to be addressed by a problem solving team.The 5 'W's can be used to spark the discussion about the problem.A problem statement is a clear description of the issue(s), it includes a vision, issue statement, and method used to solve the problem. ![]()
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